1. A deposit is required to secure each booking. This is to be paid within 7 days of making the reservation. The amount will be advised at the time of booking as the deposit amount required varies for different accommodation type/sites. The deposit can be paid by credit card over the telephone - we accept - Visa and Mastercard. Personal cheques will only be accepted if received more than 2 weeks prior to arrival. If sending a cheque or money order, please record your full name, postal address, phone number and reservation number on the reverse side. Deposits can also be paid by direct deposit into our nominated account. If arriving within one month of making the reservation, the deposit is required upon booking.
    
2. Please note that Hidden Valley Tourist Park is closed on Christmas Day. Arrivals and departures cannot be scheduled for this day.
    
3. The balance of your account, plus a $20 key deposit (per key), is payable upon arrival by cash, credit card or EFTPOS. Please note that cheques are not accepted on arrival. Different conditions apply for group reservations and reservations made via Travel Agents.
    
4. Check in time is from 2pm, and check out time is between 7am and 10.00am, daily (except Christmas Day)

Cancellation Policy:  (All cancellations must be received in writing)

Please note: This policy does not apply after the booking has commenced.

• Low Season - Cancellations advised with 24 hours notice are fully refundable less a $30 administration fee. Cancellations inside of 24 hours of arrival will result in forfeiture of deposit.
   
• High/Peak Season - Cancellations advised with 21 days notice are fully refundable less a $30 administration fee. Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of deposit.
   
• If less than the above mentioned notice is given for a cancellation, no refunds or credit will be given.
  This also applies for all date changes/booking alterations.